Premier Equipment announces the official launch Premier Direct Support, powered by John Deere - ExpertConnect™ customer support system at all locations.

Premier Direct Support is your direct line to our parts and service teams. By simply calling or texting the direct support number for your local store department or using the ExpertConnect™ App, your call or request is immediately routed to our support team. The ExpertConnect™ system allows our team to answer you via office phone, mobile phone or computer – and even video chat to work through more complex situations or questions.

Support requests are captured and logged on a support dashboard visible to the entire support team. Especially in emergency after hours situations, having a team dedicated to monitoring requests ensures the optimum responsiveness if one or more members are already involved with support requests. The dashboard also keeps the entire team up to speed with the situation so proper resources can be dispatched and followed-up on with minimal additional coordination.

Contact information for each branch department can be found below or customers can download the ExpertConnect^TM App from the Apple or Google App stores to their smart device. Once in the app, you can download contact numbers for your specific Parts and Service support teams at Premier, initiate support requests and more. The app allows the ability to send pictures, video, voice or text notes.

The ExpertConnect™ App, is meant to speed up interaction and ease of information sharing between our support teams and you.